Organisational Details

Learner Selection and Orientation

Community Services Training Package

Units of Competency - Certificate III in Children's Services CHC30402

Units of Competency - Diploma of Children's Services CHC50302

Units of Competency - Advanced Diploma of Children's Services CHC60202

Units of Competency - Certificate IV in Out of School Hours Care CHC40402

Units of Competency - Diploma of Out of School Hours Care CHC50202

CHC30402 Certificate III in Children's Services

CHC50302 Diploma of Children's Services

CHC60202 Advanced Diploma of Children's Services

CHC40402 Certificate IV in Out of School Hours Care

CHC50202 Diploma of Out of School Hours Care

Code of Practice for Provision of Quality Training

Delivery of Training

Recognition of Prior Learning/ Recognition of Current Competencies

Participants Complaints and Appeals Process

Disciplinary Procedure

Equal Opportunity Policy

Recognition of Current Competency Assessment (R.C.C.)

Assessment in the Community Services Industry

Appendix 1

Training Handbook

Participants Complaints and Appeals Process

One world for Children is committed to the principles of negotiation and mediation in dealing with any complaints or appeals participants may have.

This process can be used for dealing with complaints related to:

• Competency

• Assessment

• Trainers

• Any other matters as they arise

Complaints:

In the instance of a participant wishing to lodge a complaint the following process is advised:

1. The participant should attempt to resolve issue with the trainer concerned if appropriate.

2. Should a satisfactory outcome not result, the participant should then arrange a meeting with the Managing Director or her nominated staff member, where a further attempt to resolve the issue will be made.

3. If a satisfactory outcome has still not been reached the participant should put their complaint in writing.

4. On receipt of the complaint the managing director or her nominated staff will arrange a meeting for an independent mediator (ACPET) to intervene at the expense of One World.

5. One World for Children makes the final decision.

Appeals:

The nature of an appeal is that it is a written request by a participant to reconsider a decision made by the registered training organisation. In the instance of a participant wishing to lodge a complaint the following process is advised:

1. Participants appealing an assessment or RPL outcome will be given the opportunity for reassessment by a different assessor selected by the RTO. Costs of reassessment will be met by the RTO

2. When a participant makes an appeal, the registered training organisation must appoint an independent person or body (ACPET) to hear the appeal and propose a final resolution. Costs of mediation will be met by the RTO. The participant is entitled to nominate a person of their choice to represent them at the appeal.

3.

• The appellant must have an opportunity to formally present their case·

• The appeal must be recorded in writing and signed and dated by the complainant, the mediator and the Registered Training Organisation·

• The outcome of the appeal and reasons for the decision must be recorded in writing and signed and dated by the complainant, the mediator and the Registered Training Organisation

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