Training Handbook

Code of Practice For Provision of Quality Training

One World for Children’s Mission Statement is

To strive passionately for excellence and quality outcomes for all.

We are committed to these principles in its provision of vocational education and training.

Educational Standards and Participant Welfare

Information for Participants and Staff

One World for Children believes that all employees and participants are entitled to have available to them professional welfare and guidance resources and appropriate measures will be taken to safeguard the educational interests and welfare of participants.

What to do

If you feel you require professional services or support, please contact the Training Manager who will support you or refer you to the relevant specialised professional . All discussions will be confidential.

The following measures will be taken to safeguard the educational interests and welfare of participants:

Welfare and Guidance services are available to those participants who require this service.
Providing training that is dynamic and innovative in approach
Ensuring educational material reflects current thinking and are models of best practice
Motivating staff to achieve the highest standards in service delivery
Regularly inservicing staff
Ensuring that training and assessment occurs in accordance with the requirements of the accredited training program
Maintaining confidentiality at all times
Encouraging a climate of trust and respect
Developing positive, supportive relationships with participants/ trainees based on open communication and sharing of knowledge and skills
Using a range of assessment styles and tools to accommodate a range of abilities and learning styles
Providing external support (where required) to those participants who have additional needs
Adhering to principles of good management, accountability and financial viability
Maintaining accurate and secure student records
Actively supporting the organisation’s Equal Opportunity Policy to protect individual rights and to prevent harassment and discrimination
Providing Recognition of Prior Learning for previous studies and relevant life/work experiences and/or RCC

Language, literacy and Numeracy (LL&N)

One World for Children will offer assistance to participants requiring additional support in any of the LL&N areas. External support services may be sourced as required.

Training Environment

One World for Children will:

Provide a learning environment that complies with all occupational health and safety, fire and local government laws and regulations
Ensure that training premises are of adequate size, and have adequate heating, cooling, lighting and ventilation
Ensure that training facilities, equipment and other resource materials are adequate for and relevant to the Scope of Registration and are maintained in good order and repair

Marketing

One World for Children will:

Market their programs with integrity, accuracy and professionalism at all times
Avoid vague and ambiguous statements
Never make false or misleading comparisons with other providers or training programs
Ensure that all participants are given information that is true and correct at that time
Have a commitment to increasing access for people from specific client groups and where possible we identify other relevant groups

Access and Equity

Recruitment for all training will be conducted in an ethical and responsible manner, consistent with the principles of access and equity.

Qualified staff will assess the extent to which potential participants are likely to achieve the stated competencies and learning outcomes. Successful applicants will be provided with assistance relevant to their learning needs, and styles.

Staff are responsible to implement the Access and Equity policy.

One World for Children abide by the Privacy ACT 1988 (Commonwealth)

Financial Safeguards

One World for Children will maintain a trust account for the safeguard of participant fees.

Fees will be refunded in accordance with the fee refund policy.

Quality Assurance and Improvement

One World complies with Standards Australia ISO 9001:2000, and the Australian Quality Training Framework (AQTF).

Both national quality systems ensure that One World maintains and improves its overall performance and capabilities in order to meet our customers expectations.

Privacy

One World for Children staff will not give any information about your studies to anyone unless required by law.

One World staff will not disclose any information about you or your studies without written permission or as required under law (unless you are a trainee/cadet your training progress will be discussed with your employer).

Should you require specific information about your training such as results, an appeal or a problem and you are ringing the training centre you will be asked to identify yourself by quoting your date of birth and your password.

If you believe information held by the training centre is inaccurate you can request that the information be changed. Staff at One World for Children will complete a change of information form and place it on your file.

For further information relating to the privacy legislation you can go to www.austlii.edu.au or gain information from the Privacy ACT 2000.

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