Staff Handbook

Organisational Information

Code of Practice | Training Environment | Marketing | Learner Information | Organisational Structure | Employer Information

OUR MISSION (procedure 1.1)

`To strive passionately for excellence and quality outcomes for all."

OUR VISION (procedure 1.2)

To be dynamic, innovative and successful in all our endeavours
To provide service excellence at all levels
To be responsive, flexible and customer focused
To offer to our customers professional early childhood services that reflect current thinking and are models of best practice
To found all our practices on ethically sound principles and values

Code of Practice for Provision of Quality Training (procedure 1.5, part of)

Educational Standards and Learner Welfare
The following measures will be taken to safeguard the educational interests and welfare of learners:

• Providing training that is dynamic and innovative in approach
• Ensuring educational material reflects current thinking and models of best practice
• Motivating staff to achieve the highest standards in service delivery
• Regularly in-servicing staff
• Ensuring that training and assessment occur in accordance with the requirements of the accredited Training Package
• Maintaining confidentiality at all times
• Encouraging a climate of trust and respect
• Developing positive, supportive relationships with learners based on open communication and sharing of knowledge and skills
• Using a range of assessment styles and tools to accommodate a range of abilities and learning styles.
• Adhering to principles of good management, accountability and financial viability
• Maintaining accurate and secure learners records
• Actively supporting the Centre’s Equal Opportunity Policy to protect individual rights and to prevent harassment and discrimination
• Access to people from specific client groups
• Appropriate information, advice and support to people from specific client groups in order to assist the achievement of their desired outcomes
• Providing Recognition of Prior Learning for previous studies and relevant life/work experiences

Training Environment

One World for Children will:

• Provide a learning environment that complies with all occupational health & safety, fire and local government laws and regulations
• Ensure that training premises are of adequate size, and have adequate heating, cooling, lighting and ventilation
• Ensure that training facilities, equipment and other resource materials are adequate for and relevant to the Scope of Registration and are maintained in good order and repair.

Marketing

One World for Children will:

• Market their programs with integrity, accuracy and professionalism
at all times
• Avoid vague, ambiguous statements
• Never make false or misleading comparisons with other providers
or courses
• Ensure that all trainees are given information that is true and correct
at that time

To ensure that marketing activities comply with One World for Children’s
Code of Practice and the relevant AQTF requirements in relation to marketing,
we have developed a procedure titled Marketing and Advertising within this manual.

Learner Information

One World for Children will provide accurate, relevant and up-to-date information to learners prior to enrolment. This will include:

• Copy of the Code of Conduct
• Organisation details
• Selection, enrolment and induction/orientation
• Admission procedures and criteria and course fees if applicable
• Course information including content and vocational outcomes
• Certification to be issued upon completion
• Competencies to be achieved
• Assessment procedures
• Arrangements for the Recognition of Prior Learning and Credit Transfer
• Arrangements for recognising qualifications or Statements of Attainment from other providers
• Complaints/Appeal procedure
• Fee refund policy
• Listings of facilities, services and equipment
• Staff names and contact numbers
• Copy of Equal Opportunity Policy
• Welfare and guidance procedures
• Disciplinary procedures
• Staff responsibilities for access and equity

Organisational Structure

One World is a Registered Training Organisation specialising in programs from the Certificate III in Children’s Services to the Advanced Diploma of Children’s Services.
Roles within the Training Unit are:

• Managing Directors – Karyn Connors and Lyle Connors
• Director
• Manager/s
• Administration Officer
• Multi Media Officer
• Trainer/s and Assessors

We also operate the Children’s Centre which is a long day care centre and kindergarten, providing both full-time, part-time and casual/occasional care places for up to 125 children. The centre operates Monday to Friday from 6.30am to 6.30pm
Roles within the Children’s Centre are:

• Managing Directors – Karyn Connors and Lyle Connors
• Manager
• Centre Co-Ordinator
• Customer Service Officer
• Chef
• Team Leaders
• Educarers

Our committed staff carry out various roles and responsibilities within the centre to ensure that we provide services of the highest standard.

Refer to Appendix 1 for Organisational Structure

Employer Information

Managing Director – Lyle Connors

Lyle Connors has had 45 years of work experience in the food industry, of which 27 years has been in managerial positions.
Of major significance is his experience as Food Manager with Myer Geelong, from 1966 through to 1985. During this time Lyle was responsible for the overall operations of the departments which included grocery outlet, restaurant, butcher, bakery, take-away food and delicatessen.
Lyle's expertise in management and service delivery is reflected in the smooth day to day operation of the Centre including overseeing the laundry service, cleaning, grounds maintenance, security, and attending to the general service needs of the Centre.

Managing Director - Karyn Connors

Karyn Connors is a qualified early childhood professional with an Associate Diploma in Social Science (Child Care) and a Certificate IV in Workplace Training. She has been working in the early childhood field for a period spanning more than two decades.

Over these years she has been a director of both a local government child care centre, and a TAFE child care centre.
In addition to this, Karyn has been engaged in consultancy work and other projects relating to the provision of children and family services. She has a broad knowledge and valuable experience with all aspects of child care and business management, including administration and financial management, human resources and development and quality improvement.

Director – Susan Peters (employee)

Susan has been involved in the early childhood field since 1989. She has qualifications in both the early childhood and workplace training industry. Susan’s previous work experience has been within the community, TAFE, and private sector. Susan participated in the development of producing the publication "Playing for Keeps" ~ an environmentally responsible approach to early childhood and is always keen to share innovative ideas.
Susan is the director of both training and child care at One World and is available to answer or to assist you with your daily work or queries at any time.

Manager – Carol Pundij (employee)

Carol began her career in the children’s services industry in 1993. Since this time Carol has gained qualifications in children’s services, human resources and workplace training professions.

Carol has worked within the TAFE and private sector, within the childcare industry, and as a qualified childcare worker within a family grouping environment when she joined the One World team in 1996.
Carol has been working in the training unit since 1998, where she has gained extensive knowledge and skill in all aspects of training. At present Carol Manages the Recognition of Prior Learning (RPL) program; One World’s online training programs, as well as managing the recruitment and professional development of One World’s training team.

Manager – Tammy Taylor (employee)

Tammy joined One World Children’s Centre in 1995 after completing her early childhood qualification. Tammy joined the training team on a part time basis in 1998 as well as working as a qualified child care worker in one of our family grouping rooms. 2001 offered Tammy the opportunity to commence training on a full time basis, where her role was visiting One World participants state-wide, and training in the Occupational Health and Safety competencies.
Tammy now manages the training delivery of all learners, ensuring that One World's quality training programs are maintained at a high level. Tammy's commitment to maintaining quality, ensures that she is part of the One World development team in providing positive outcomes for all.

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