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Staff Handbook
Position Description
Educarer Level I | Educarer
Level II | Educarer Level III | Customer
Service Officer
Your position description should be read carefully and understood. If
you have any queries please see the manager.
POSITION DESCRIPTION - Position Title: Educarer, Level I (untrained)
Person Responsible To:
Team Leader
Manager
Managing Director
Qualification Required:
Nil (undertaking traineeship)
Position Objectives:
To provide a secure, nurturing caring environment for children within
the centre.
To assist Team Leaders in the provision of quality care within
the centre.
To provide active, adequate and efficient care to the children within
your care.
Key Areas of Responsibility:
- Work in accordance with the Children’s Services Centres
Regulations 1998.
- Understand and follow centre policies.
- Participate in the implementation of the Quality Improvement and
Accreditation system.
- To further develop skills by undertaking a traineeship in Children’s
Services, and completing all on and off the job requirements.
- Implement daily routines.
- Ensure the health and safety of each child.
- Give each child individual attention and comfort as required.
- Participate in the general daily cleaning of the centre.
- Accept guidance and direction from Team Leaders, Manager and
Managing Director.
- Maintain confidentiality and maintain a professional attitude at
all times and
Under the guidance of the Team Leader
- Assist in the delivery of a children’s services program.
- Implement an early childhood program under supervision.
- Assist in the preparation and implementation of programs suited
to the needs of individual children and groups.
- To report observations of individual children or groups to the Team
Leader for the purpose of program planning.
- Undertake work with individual children with particular individual
needs under the Team Leaders direction.
Skills/Experience/Personal Qualities Required:
- Excellent communication and interpersonal skills.
- Flexible and responsive to customer needs.
- Friendly and supportive approach to customers.
- Ability to respond to client queries with efficiency, care, courtesy
and confidentiality.
- Ability to work as part of a team.
- Excellent phone skills.
- Ability to respond positively to change.
- Ability to manage own time and work effectively and efficiently.
- Ability to implement directions from staff members.
- Knowledge of health and safety requirements.
- Appreciation of needs of individuals, families and their values
and beliefs.
POSITION DESCRIPTION - Position Title: Educarer, Level II (trained)
Person Responsible To:
Team Leader
Manager
Managing Director
Qualification Required:
Certificate III or IV in Community Services (Children’s Services)
or equivalent
Position Objectives:
To provide a secure, nurturing caring environment for children within
the centre.
To assist Team Leaders in the provision of quality care within the
centre.
To provide active, adequate and efficient care to the children within
your care.
Key Areas of Responsibility:
- Work in accordance with the Children’s Services Centres
Regulations 1998.
- Understand and follow centre policies.
- Participate in the implementation of the Quality Improvement and
Accreditation system.
- To further develop skills by attending in services and professional
development
- Assist in the delivery of a children’s services program.
- Implement an early childhood program under supervision.
- Assist in the preparation and implementation of programs suited
to the needs of individual children and groups.
- To report observations of individual children or groups to the
Team Leader for the purpose of program planning.
- Undertake work with individual children with particular individual
needs under the team leaders direction.
- Implement daily routines.
- Ensure the health and safety of each child.
- Give each child individual attention and comfort as required.
- Participate in the general daily cleaning of the centre.
- Accept guidance and direction from Team Leaders, Manager and
Managing Director.
- Maintain confidentiality and maintain a professional attitude
at all times.
Skills/Experience/Personal Qualities Required:
- Excellent communication and interpersonal skills.
- Flexible and responsive to customer needs.
- Friendly and supportive approach to customers.
- Ability to respond to client queries with efficiency, care, courtesy
and confidentiality.
- Ability to work as part of a team.
- Excellent phone skills.
- Ability to respond positively to change.
- Ability to manage own time and work effectively and efficiently.
- Ability to implement directions from staff members.
- Knowledge of health and safety requirements.
- Appreciation of needs of individuals, families and their
values and beliefs.
POSITION DESCRIPTION - Position Title: Team Leader, Level III
(qualified)
Person Responsible To:
Manager
Managing Director
Qualification Required:
Diploma of Community Services (Children’s Services) or equivalent
Position Objectives:
To provide a secure, nurturing caring environment for children
within the centre.
To provide quality care and programs to all children.
To provide active, adequate and efficient care.
To maintain the communication and interactions of your work
team.
To be an active advocate for the Children’s Services
industry.
Responsibilities:
- Work in accordance with the Children’s Services Centres Regulations
1998.
- Understand and follow centre policies.
- Participate in the implementation of the Quality Improvement
and Accreditation system.
- To maintain comprehensive individual developmental records of the
children in your care.
- To plan and implement an appropriate program that reflects
the children’s
needs and following the centres policies.
- Maintain and update children’s records and ensure
office staff are informed of any changes.
- Develop and implement daily routines.
- Ensure the health and safety of each child.
- Give each child individual attention and comfort as required.
- Ensure the daily cleaning of the centre in maintained.
- Accept guidance and direction from the Manager, Managing
Directors and any other training staff member.
- Direct child care workers, students and volunteers.
- Co-ordinate and manage your work team.
- Maintain confidentiality and maintain a professional
attitude at all times.
- To know, understand and implement mandatory reporting
requirements.
- To work and support children with additional needs.
- Liaise with the manager in relation to your rooms operations
and staffing requirements.
- Inform office staff and the manager of absent children.
- Organise two family gatherings per year.
- To actively participate in meetings with management or
other professionals as arranged.
- To actively participate in in-service training and professional
development.
Skills/Experience/Personal Qualities Required:
- Excellent communication and interpersonal skills.
- Flexible and responsive to customer needs.
- Friendly and supportive approach to customers.
- Ability to respond to client queries with efficiency,
care, courtesy and confidentiality.
- Ability to work as part of a team.
- Excellent phone skills.
- Ability to respond positively to change.
- Ability to manage own time and work effectively and efficiently.
- Ability to implement directions from staff members.
- Knowledge of health and safety requirements.
- Appreciation of needs of individuals, families and their
values and beliefs.
POSITION DESCRIPTION - Position Title: Customer Service Officer
Person Responsible To:
Manager
Managing Director
Qualification Required:
Nil
Position Objectives:
To provide adequate and efficient service to our customers.
To maintain accurate records in order for the business to
operate smoothly.
Key Areas of Responsibility:
- Work in accordance with the Children’s Services Centres Regulations
1998.
- Understand and follow centre policies.
- Participate in the implementation of the Quality Improvement
and Accreditation system.
- To further develop skills by attending in services
and professional development.
- Participate in general daily cleaning of the
centre.
- Accept guidance and direction from the Manager
and Managing Directors.
- Maintain confidentiality and maintain a professional
attitude at all times.
- Keep accurate records of clients.
- Report email addresses to Managing director
- Maintain the childcare web site.
- Respond to emails and telephone enquiries.
- Show prospective clients through the centre
(in the absence of the Centre Co-ordinator).
- Maintain numbers of children attending
(permanent bookings).
- Complete weekly numbers and sign
in sheets.
- Maintain casual children daily.
- Receipting monies.
- Maintaining waiting lists internal
and external.
- Prepare the e-news
- Contribute to newsletters.
- Maintain filing.
- Maintain illness records.
- Maintain receipt pockets.
Skills/Experience/Personal
Qualities Required:
- To have a basic
understanding
of child development
- Maintain
appropriate
records and information
regarding
children and
families
- Be able
to assess
and recommend
safety
needs
to ensure
a secure
and safe
environment
- Excellent
communication
and interpersonal
skills.
- Flexible
and
responsive to customer
needs.
- Friendly
and
supportive
approach
to
customers.
- Ability to
respond to
client queries
with efficiency,
care, courtesy
and confidentiality.
- To have
basic computer
skills.
- Ability to
work as
part of
a team.
- Excellent phone
skills.
- Ability to
respond positively
to change.
- Ability to
manage own
time and
work effectively
and efficiently.
- Ability to
implement directions
from management.
- Knowledge
of
health and
safety requirements.
- Appreciation
of
needs of
individuals,
families
and their
values
and
beliefs
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