Organisational Details

Learner Selection and Orientation

Community Services Training Package

Units of Competency - Certificate III in Children's Services CHC30402

Units of Competency - Diploma of Children's Services CHC50302

Units of Competency - Advanced Diploma of Children's Services CHC60202

Units of Competency - Certificate IV in Out of School Hours Care CHC40402

Units of Competency - Diploma of Out of School Hours Care CHC50202

CHC30402 Certificate III in Children's Services

CHC50302 Diploma of Children's Services

CHC60202 Advanced Diploma of Children's Services

CHC40402 Certificate IV in Out of School Hours Care

CHC50202 Diploma of Out of School Hours Care

Code of Practice for Provision of Quality Training

Delivery of Training

Recognition of Prior Learning/ Recognition of Current Competencies

Participants Complaints and Appeals Process

Disciplinary Procedure

Equal Opportunity Policy

Recognition of Current Competency Assessment (R.C.C.)

Assessment in the Community Services Industry

Appendix 1

Training Handbook

Advanced Diploma of Children’s Service CHC60202

BSBMGT505A Ensure a safe workplace
1. Establish and maintain an Occupational Health and Safety system
2. Establish and maintain participative arrangements for the management of Occupational Health and Safety
3. Establish and maintain procedures for identifying hazards, and assessing and controlling risks
4. Establish and maintain a quality Occupational Health and Safety management system

CHCAD3A Undertake systems advocacy
1. Obtain, analyse and document information relevant to the needs of clients as a community of interest within the general community
2. Work with consumers, service users, services and other stakeholders to develop strategies to address identified needs
3. Advocate for and facilitate the implementation of
trategies developed to address the needs of clients
with specific needs

CHCCN20B Advocate for the rights and needs of children and young people
1. Advocate for the child about a specific right or need
2. Promote the rights, interests and needs of children
3. Challenge stereotypes

CHCCS4C Manage the delivery of quality client service
1. Coordinate services provided to clients
2. Plan client service delivery
3. Review client services

CHCCS7C Co-ordinate the assessment and to clients with particular needs
1. Identify program requirements for individual clients
2. Coordinate program delivery to ensure client deliveryof services needs are addressed
3. Coordinate the evaluation of client service delivery

CHCFC20B Promote the ethical understandings of children
1. Assist children to consider the consequences of their actions
2. Assist children to make decisions about the fairness of their actions
3. Respond to children’s questions about issues and principles
4. Assist children to develop their role as members of a community

CHCIC20B Manage complex behavioural situations
1. Identify situations requiring intervention
2. Assess the situation within its context
3. Develop strategies
4. Support the implementation of strategies by workers

CHCINF4B Manage the organisation’s information systems
1. Identify and address information requirements
2. Supervise day to day processes for collection, use storage and dissemination of information
3. Establish and manage systems to record, store, process and distribute information
4. Support and supervise the development of information and educational resources

CHCNET4A Work with other services
1. Identify and maintain links with relevant services
2. Provide relevant information to services
3. Work with and support community services organisations to deliver appropriate services to people in need.

CHCORG19B Develop and maintain the quality of service outcomes
1. Evaluate outcomes for clients accessing the service
2. Plan and implement changes/strategies to improve outcomes
3. Ensure client service standards and codes of practice
4. Manage quality assurance processes

CHCORG20B Promote and represent the service
1. Promote community awareness of the clients, their needs and their importance
2. Promote the service to increase its profile in the community
3. Represent the service
4. Respond to negative publicity and perceptions, as required

CHCORG21B Act as a resource to other services
1. Identify needs/issues in consultation with the service
2. Provide information and advice
3. Develop and implement models and strategies, in consultation with the service

CHCORG24B Provide leadership in community service delivery
1. Develop effective leadership role
2. Provide direction
3. Promote community work and maintain quality performance

CHCORG7B Manage workplace issues
1. Manage staff planning and recruitment
2. Manage work allocation
3. Evaluate workgroup effectiveness
4. Implement disciplinary and grievance procedures

CHCPR13B Facilitate the development of programs for children with additional needs
1. Plan required resources
2. Develop the program to meet the needs of the child
3. Maintain communication with those involved

CHCRF21B Promote equity in access to the service
1. Monitor the use of the service
2. Promote the service to all potential users
3. Develop strategies to enhance participation of under represented groups
4. Convey the eligibility criteria clearly
5. Decide on eligibility and priority for the service and communicate the decision effectively

CHCRF22B Plan child care provision with families
1. Explore the needs of the child and family with parent/s
2. Provide information about the service and discuss issues with parent/s
3. Develop parents’ confidence in the service
4. Review service provision with family members

CHCSD11B Facilitate the inclusion of children with additional needs
1. Facilitate the development of a plan of inclusion
2. Coordinate the implementation of the plan
3. Provide support to workers
4. Develop the confidence of child care workers in caring for children with additional needs

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