Customer Service Officer

Person Responsible To:
Director
General Manager
Managing Director

Qualification Required:

Nil

Position Objectives:

To provide adequate and efficient service to our customers.
To maintain accurate records in order for the business to operate smoothly.

Key Areas of Responsibility:

Work in accordance with the Education and Care Services National Regulations 2011 and the National Law Act 2010.
Participate in the implementation of the National Quality Standards.
Participate in the implementation of the Early Years Learning Framework.
Understand and follow centre policies.
Maintain client data and accounts via QikKids and CCMS.
Maintain children’s absences daily
To further develop skills by attending in services and professional development.
Participate in general daily cleaning of the centre.
Accept guidance and direction from the Director, Managers and Managing Directors.
Maintain confidentiality and maintain a professional attitude at all times.
Keep accurate records of clients.
Report email addresses to the Multi Media Officer
Respond to emails and telephone enquiries.
Show prospective clients through the centre.
Maintain numbers of children attending (permanent bookings).
Complete weekly numbers and sign in sheets.
Maintain casual children daily.
Receipting monies and banking.
Process credit cards.
Maintaining waiting lists internal and external.
Maintain filing.
Maintain illness records.

Skills/Experience/Personal Qualities Required:

To have a basic understanding of child development
Maintain appropriate records and information regarding children and families
Be able to assess and recommend safety needs to ensure a secure and safe environment
Excellent communication and interpersonal skills.
Flexible and responsive to customer needs.
Friendly and supportive approach to customers.
Ability to respond to client queries with efficiency, care, courtesy and confidentiality.
To have basic computer skills.
Ability to work as part of a team.
Excellent phone skills.
Ability to respond positively to change.
Ability to manage own time and work effectively and efficiently.
Ability to implement directions from management.
Knowledge of health and safety requirements.