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Customer Service Officer

customer servicePerson Responsible To:
General Manager
Managing Director

Qualification Required:


Position Objectives:

To provide adequate and efficient service to our customers.
To maintain accurate records in order for the business to operate smoothly.

Key Areas of Responsibility:

  • Work in accordance with the Education and Care Services National Regulations 2011 and the National Law Act 2010.
  • Participate in the implementation of the National Quality Standards.
  • Participate in the implementation of the Early Years Learning Framework.
  • Understand and follow centre policies.
  • Maintain client data and accounts via QikKids and CCMS.
  • Maintain children’s absences daily
  • To further develop skills by attending in services and professional development.
  • Participate in general daily cleaning of the centre.
  • Accept guidance and direction from the Director, Managers and Managing Directors.
  • Maintain confidentiality and maintain a professional attitude at all times.
  • Keep accurate records of clients.
  • Report email addresses to the Multi Media Officer
  • Respond to emails and telephone enquiries.
  • Show prospective clients through the centre.
  • Maintain numbers of children attending (permanent bookings).
  • Complete weekly numbers and sign in sheets.
  • Maintain casual children daily.
  • Receipting monies and banking.
  • Process credit cards.
  • Maintaining waiting lists internal and external.
  • Maintain filing.
  • Maintain illness records.

Skills/Experience/Personal Qualities Required:

  • To have a basic understanding of child development
  • Maintain appropriate records and information regarding children and families
  • Be able to assess and recommend safety needs to ensure a secure and safe environment
  • Excellent communication and interpersonal skills.
  • Flexible and responsive to customer needs.
  • Friendly and supportive approach to customers.
  • Ability to respond to client queries with efficiency, care, courtesy and confidentiality.
  • To have basic computer skills.
  • Ability to work as part of a team.
  • Excellent phone skills.
  • Ability to respond positively to change.
  • Ability to manage own time and work effectively and efficiently.
  • Ability to implement directions from management.
  • Knowledge of health and safety requirements.


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