Working in Partnership with Families
Communicate at all times with parents in an open and friendly manner. Be a happy greeter, it is important to establish a sense of trust between the centre, you and the families. You can do this by being highly visible to parents and showing them that you are available and have a genuine concern for their child while they are at the centre.
Each parent or visitor when walking into the centre must be greeted with a “hello”. If you do not know the person you need to say, “hello, can I help you”.
You are expected to greet arriving and departing children by name and the child needs to be assisted in settling in for the day, or getting their belongings together at the end of the day.
At all times be friendly and polite to all parents, ensure that parents needs or wishes are fulfilled (if situations arise that you are not able to deal with please seek assistance from management). You are to work as an extension and enhancement of the parenting / guardian role. At no time are you to take over, forget, or ignore the importance of the parent / child relationship.
If you are talking with another staff member when a parent or visitor walks into the room, please stop and attend to that parent or visitor. The parent is only at the centre for a short time each day and this is the time to make an impression of the centre and your customer service.
All parent concerns / queries or complaints are to be reported/ directed immediately to the manager. Wherever possible the parents wishes or needs are to be met..
If you have a concern regarding a child’s development, behaviour or family situation please forward this on to the Qualified Educator who will follow this up with management.
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